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ATM transaction failed money deducted: Complaint letter to bank

During the process of withdrawal of money from ATM if the cash was not received from the ATM machine but the amount got deducted from your bank account and subsequently you did not even receive any message from Bank regarding reversal of money back to your account, then you should lodge a complaint as soon as possible at the branch office of the bank.

atm transaction failed money deducted complaint letter to bank The following format could be used for this purpose. Fill in the necessary details of your bank account, the details of the exact ATM transaction and submit it at the branch office of the bank. Do not mention ATM pins anywhere in the letter.


Date: ...............

The Branch Manager
(Name of the Bank)
(Name of the Branch)

Sub.: Complaint - no money received from ATM, amount deducted.
Ref: Savings account number - .......................

Dear Sir/Madam,

I am maintaining a savings account bearing number ................... in your bank's ......... branch. On (date) at (time), I was trying to withdraw money of Rs. ......./- from your bank's ATM at (address), having ATM code no. ............. No cash came out of the ATM even after choosing all the necessary options.

However, immediately I received an SMS regarding the debit/deduction of the amount from my account. I waited for some time to see if the amount got reversed back to my account, but no SMS was received. I even took out a mini statement from the ATM for my account, wherein I again checked on the transaction. Clearly, the debited amount was only reflecting but there was no reversal.

Therefore, I kindly request you to look into the matter and credit back the amount of Rs. ......./- to my account at the earliest.

Kindly do the needful and oblige.

Thanking you in anticipation for your kind cooperation!

Yours faithfully,

(Name of the Account holder)

atm transaction failed complaint letter format


  1. thanks for the complaint letter format

  2. I wrote this complaint letter to the bank. They took around 3-4 days to reverse the money to my account. They also suggested that I can complain over phone to their customer care or just drop a message through their bank website contact us option.

  3. The letter was useful. Thanks for providing it. Though I had submitted the complaint online too.

  4. I ãm vëry Hãppy this application & very Help full..

  5. Thanks for the helpful letter.

  6. Very very helpful..ekjectly same meaning which I want to express in my letter

  7. Today I booked 3 flight ticket from Goibibo and paid from phonepay the amount had been debited from my account but the merchant didn't receive any amount and cancelled my booking
    The amount which had been debited didn't get credit in account
    So what I can do get my money back

  8. please give me a bank atm cash withdrawal Letter and matter is full amount not recieved agst ATM Cash.

  9. thank you so much... very helpful.


  11. Thank u vry much for this this format all the things which i wanted to mention is clearly given... hope this letter can solve my problem...

  12. Thanks for this format🙏🙏🙏

  13. Thank u....I too faced the same problem

  14. Thank u so much ❤️for this format..


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