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Complaint Letter to Bank Manager about Wrong Bank Statement

Sometimes, due to inadvertent errors, the bank may provide you with a printed statement of your account, which has errors in figures or some entries/transaction details are missing from it.

Although, in this digital era, chances for these errors happening are very less. Nevertheless, if this happens then you should have it verified again with the bank official and have it corrected/reconciled to the actual transaction that had happened.
letter to bank manager about wrong statement

Either visit the bank's branch to discuss the issue with the concerned official for this or call him over the phone and explain the matter. If he says they will check it and have it corrected, then it is good enough and will save the trouble of going to the bank.

Sometimes, they may require a formal complaint letter from you in case the matter is a little complex and they are not able to track it immediately. Then you should submit a letter explaining the whole issue.

FORMAT #1

Date: ....................

To
The Branch Manager
(Bank Name)
(Branch Name)
(Address)

Sub.: Error in bank statement of (month, year)
Ref: Current account number: ........................

Dear Sir/Madam,

Our company is maintaining a current account in your bank at ............... branch, bearing account number ......................... Today, while going through the printed statement received from your bank of our said current account, we noticed, to our surprise, that one of the entries is missing. The transaction that is missing in the statement occurred on (date) for a credit of Rs. .........../- from the party i.e. M/s. .........................

Kind request to have the missing entry be reflected in the statement and duly reconciled in the records of your bank. If there is any cooperation required from our end in this regard, then please contact our representative Mr. ........................ at his telephone no. .........................

Kindly do the needful and oblige.

Thanking you!

Yours faithfully,
For ........................ Limited

   (signature)
Authorised Signatory


FORMAT #2

Date: ....................

From
(Name of the Account holder)
(Full address)
(Mobile No.)

To
The Branch Manager
(Bank Name)
(Branch Name)
(Address)

Sub.: Error in bank statement of (month, year)
Ref: Savings account number: ........................

Dear Sir/Madam,

With reference to the captioned savings account of mine, I beg to state that while going through the printed statement of my account I noticed an error as follows:

Date of transaction: .....................
Transaction id: ............................
Type of transaction: Debit/Credit
Amount shown in the statement: Rs. .............
Actual amount (which should be shown in the statement): Rs. .......................

I kindly request you to have the entry corrected in the statement and duly reconciled in the records of your bank. If there is any cooperation required from my end in this regard, then please contact me at my registered mobile number .........................

Kindly do the needful and oblige.

Thanking you!

Yours faithfully,
For ........................ Limited

   (signature)
(Name of the Account-holder)


Comments

  1. Errors in bank statements are pretty rare. If we keep checking our bank statement through bank's mobile app, we can find the error soon and complain to banker at the earliest. Thanks for the format!

    ReplyDelete
  2. Thanks. I have used this format and submitted the letter to bank. Hopefully they will correct soon. They have agreed to after talking over the matter.

    ReplyDelete
  3. Banks errors have gone down substantially due to digitalisation of banking records. But errors do still happen. And the key is to lodge complaint immediately upon getting to know about the error.

    ReplyDelete

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