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Follow-up Letter for New Telephone Connection Application

If you have made an application to any of the Telecom companies for getting a new telephone connection (esp. Landline connections; getting mobile sim is pretty easy and fast these days), and if there is any delay from the Telecom company side in providing you the telephone connection beyond the time committed by them or beyond the time prescribed by the company in general either mentioned in their websites or in their physical manual copies, then in that case you should file a written complaint to the appropriate authority in that telecom company regarding the matter either by directly visiting the office or by sending a letter by post.

In both cases, you should write a proper letter with all the details of the request for a new connection, so that they can easily track the application and attend to it without further delay.
Sample Reminder Letter for New Telephone Connection Application

The contents of your letter should cover the following details:
1) Name and full address of the applicant;
2) Name and full address of the Telecom company authority to which letter is addressed to;
3) Date of application made by applicant, application no., if any;
4) Application acknowledgement no.;
5) Payment details, if any;
6) Telephone plan details;
7) Mode of submission of application (whether through any representative or directly at office)
8) Name of the Telecom company representative with whom you were coordinating;
9) Last date committed by Telecom company for installing connection and delay thereof;
10) Your ultimatum, if any.


(Name of the applicant)
(Pin code)
(Mobile No.)

(Designation of the Telecom company official)
(Branch office name)
(Telecom company name)
(Contact no.)

Sub.: Reminder letter regarding my new telephone connection request

Dear Sir/Madam,

I had applied for a new landline connection at my residence at (locality name). Following are the details of my application for your ready reference:-

(a) Name: .....................
(b) Residential Address: ...................
(c) Date of application: ..................
(d) Application no.: .......................
(e) Application submission: At ......branch office on (Date) by myself.
(f) Acknowledgment no.: ................
(g) Coordinating representative: Mr. ............, Mob. No. ..............
(h) Telephone plan: INR ...... per month, Unlimited plan
(i) Payment details: Payment fully done by cash

I was informed by the company official that latest by (Date) the telephone connection will be installed and be operational by the next day. But, since then, ....days have passed and yet no installation is done. I have been following up with your officials several times through calls and personal visits, but there has been no action taken on my application so far.

This has caused loss of time and a great deal of inconvenience to me because of the non-availability of landline at home. If the installation is not done within 7 days from the receipt of this letter at your office, then I would kindly request for a refund of my payment along with 18% interest p.a. I will also be compelled to inform to the Telecom Regulatory Authority of India about this inconvenience your organisation is causing to the general public like me.

I would be very grateful to your goodself if you can kindly direct the concerned officer in this matter to take immediate action and have the telephone connection installed at the earliest without further ado.



(Name of the Applicant)

Dated ........................


  1. I have used the format. Thanks!

  2. Satyavathi DuggiralaAugust 19, 2018 at 1:23 PM

    follow up letter sample was very useful to me. I appreciate your efforts in providing these formats.

  3. Thank you for the letter template. It was helpful for me.


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