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Complaint Letter for Receiving of or Delivery of Damaged Goods

Every consumer of goods or services has a right to lodge complaints to the company who provided them with any defective products.

You could lodge complaints under different circumstances:

(1) Received damaged products;
(2) Some products missing (not as per ordered list or quantity-wise);
(3) Products seal was open (which is not supposed to be);
(4) Wrong products delivered;
(5) Any other genuine reasons.

Methods of lodging complaints:

Complaint Letter for Receiving of or Delivery of Damaged Goods
1) Online: We live in a modern digital world, hence most of the companies are making available online options for receiving complaints from their customers. You can check out their website and find the links for lodging complaints. Or you can email to them your complaint.

2) Manually: Some of the companies are not quite digital friendly and they still accept complaints only through written letters well signed and along with self attested copies of identity proofs plus photocopies of bills.

3) Both: It is actually good for the companies to allow to accept complaints from their customers through all mediums including letters, emails, website, etc. So that all varieties of customers are benefited by it.

Complaint template could be somehow as follows. Check the company website for finding out the exact address and to whom it is to be addressed to.

Date: ................

The Grievance Officer
Consumer Care Department
(Name of the Company)
(Complete Address)
(Tel. No.)

Sub.: Complaint for damaged product received - request for replacement
Ref: Bill/Invoice no. ............. dated .............

Dear Sir/Madam,

I had ordered for some products from your company a few days back but I am shocked to have received the products today in damaged form. Unfortunately, after the products were delivered and when I opened the delivery package for checking the products inside, I found that all of them were in broken state.

Please note my order details as follows for your kind reference:

Date of order: ....................
Name of the person who ordered: ................
Bill/Invoice nos.: ............ and ..............
Items of products ordered: Item name - ..... (Qnty. ......) Item name - ..... (Qnty. ......)
Total Price : ...........
Date of delivery: ................

I have kept the goods in the same form as they were received. The same can be checked by your person while picking up the goods from my place for return.

You would appreciate that already 10 days have passed since I ordered for goods and still I have not been able to use the products as required at my end. Hence, I would request you to kindly attend to my complaint urgently and provide me with replaced goods at the earliest.

Kindly note that if I do not hear from you in the next 7 days regarding the replacement of goods, then I would be bound to proceed further to lodge a complaint against the company at appropriate consumer and legal forum.

Thanking you in expectation that my complaint will be resolved soon.


(Name of the Complainant)


  1. The letter template was useful. Thank you!

  2. Amritansh UpadhyayOctober 5, 2018 at 12:43 PM

    Hi there, very helpful format you have. It's very detailed - that's what I like about it. I used this one. Thanks!


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