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Letter to Bank Manager for Not Working of ATM Card (Format)

Sometimes, an ATM card or Debit card may not work at the ATM counter or in the card swipe machine for different reasons. If it does not work at a certain place at a certain point of time, that does not necessarily mean the card is damaged. It might not work for some technical reasons also or may be because you are not inserting it properly in the machine. Try using the card at another ATM counter or wait for a few hours before using it again.
how to write a letter to bank manager for atm card not working

If still the card does not work, then you may lodge a complaint at the bank by submitting a written letter or you may very well write an email or call the customer care center regarding this.

Here is a template of such a letter to the bank manager in case the atm card is not working.


Date: ..................

(Name of the Account holder)
(Complete Address)
(Contact Number)

The Manager
(Name of the Bank)
(Name of the Branch)

Sub.: ATM Debit Card Not Working
Ref: Savings account number ...........

Dear Sir/Madam,

I am presently a savings account holder of your branch. I have been provided with the ATM card bearing number ........................, which is linked to the said account.

I was trying to withdraw some money on (Date, Time) at one of the ATM counters of your bank (ATM Id: ...........), but the error message was shown as 'Sorry, can't read the card.' and therefore, I could not withdraw any money. Does this mean there is something wrong with my ATM card?

I am enclosing herewith my ATM card. Kindly look into it. If the ATM card is damaged, please issue a new card. The charges for the same may kindly be debited from the said savings account of mine.

Kindly do the needful and oblige.

Thanking you!

Yours faithfully,

(Name of the Account Holder)

Encl: A/a