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Sample Apology Letter for Sending Wrong Statement of Account

One may commit an error in entering data, compiling information and preparing documents.

But what's important is, the person who committed the mistake should apologise to the person(s) who have faced any inconvenience due to the error committed by him.
apology letter for wrong statement

Especially in official communication, if you have sent statement(s) with one or more errors, then you should correct the statement as soon as you get to know about the error and send across the correct statement with an apology to the parties concerned.

Here are examples of such apology letters for sending wrong statements.

TEMPLATE #1
(apology letter for wrong statement of account)

Ref: ..................
Date: .................

To
(Name of the Party)
(Address)

Sub.: Error in Statement

Dear Mr. .............,

We would like to sincerely apologise to you for sending across the statement of account dated ............., which unfortunately does not reflect the correct information fully and has missed out a couple of payments made by you earlier. Kindly ignore that statement and the same may please be discarded to avoid any confusion in the future.

We deeply regret any inconvenience the error from our side may have caused you.

We are enclosing herewith the copy of the correct statement for your kind information and records.

Thank you for your understanding and continued cooperation!

  (signature)
(Name of the Officer)
(Designation)
(Department)


TEMPLATE #2
(apology email for sending wrong statement)


Dear .............,

Thank you for pointing out the error in the statement dated .............. sent by us earlier. We cross checked the figures and transactions and you were right about the mistake in the statement.

We certainly owe you an explanation for the error. Please accept our sincere apologies.

You had indeed made the payment on (Date) for an amount of (figure). However, our accounting personnel had missed out on entering the information in the system by mistake. We have now entered the data correctly and your account information has been updated.

The corrected statement is attached herewith for your kind information. Accordingly, your current balance is .................. as on (Date).

Sorry for the trouble once again. We will take extra care to ensure no such error happens in the future.

Kind Regards,
(Name of the Person)
(Designation)

Comments

  1. hi, need apology letter format for mistake in invoice

    ReplyDelete

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