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Sample Complaint Letter to Gas Company against Gas Agency

Sometimes the treatment of a gas agency towards a customer can be quite unethical, in which case the customer has a right to lodge a complaint with the gas company against the agency. It is better that the gas agency should apologize to the customer before the matter gets too far.
format of complaint letter to gas agency

If the staff of the gas agency behaved badly with you, then you should talk to the owner of the gas agency before writing any letter to the gas company. If the owner himself behaved badly, then you should lodge the complaint immediately. Or if there was any deficiency in service, you can lodge a complaint.

Please check the website of the gas company to find the customer care number or email id to lodge a complaint or the address to which you can send a complaint letter. Generally, you can login online on the gas company website and use the online option to submit a complaint.

Here is an example of the complaint letter against a gas agency.


Date: .................

(Name of the Customer)
(Residential Address)
Tel. No. ....................

The Consumer Grievance Cell
(Name of the Gas Company)
Tel. No. .................

Sub.: Complaint against the gas agency
Ref: Consumer number .................

Dear Sir,

I am having a gas connection from your company. The consumer number is ........... On (Date) I had applied for a gas refill and paid the amount online. I called the gas agency i.e. (Name) (agency number ...........) to enquire about the delivery date. They informed me that the gas cylinder will be delivered within 2-3 days.

I waited for 3 days, but there was no delivery. I went to the office of the gas agency and complained about the delay. The staff members there behaved very rudely with me. I was disappointed and shocked to receive such verbal abuse from the agency members. It has been over 7 days now but I have not yet received any gas cylinder.

Is this the way your gas agencies are dealing with customer grievances? Kindly take necessary action immediately upon receipt.

If I do not hear from you within 72 hours of your receipt of this letter, I will lodge a complaint with the Ministry of Petroleum and Natural Gas. I would also inform the news media agency of this incident. I may seek legal remedies if the matter gets unnecessarily delayed.


(Name of the Customer)


  1. Thank you. I have taken reference from the format to lodge my complaint. Not all Gas agencies treat badly. But there are some arrogant agencies who have grown big and do not care how a few customers get treated.


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