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Cover Letter for Help Desk Position (Technical Support)

A technical support job profile mainly entails providing tech support and assistance to users/customers through different mediums viz. on the phone, through emails, website chat facility, in person meeting, etc.

cover letter for entry level help desk position
The job-holder needs to ensure customer satisfaction through his ability to identify the problems, do research on its answers, and ultimately guide the customers through different steps to reach a solution.

Interested candidates can apply for the job through online job portals, or at the employer's career portal, or by sending applications through emails/ by post. It would be advisable that the resume is accompanied by a cover letter.

Here is an example of such a cover letter for applying for a help desk/ technical support position in any organization.


Date: _________

(Name of the Candidate)
Mob. __________
Email: ___________

The HR Department
(Name of the Company)
Tel. _______

Sub.: Application for Help Desk Technical Support Position.

Dear Sir/Madam,

I am interested in the Help Desk Technical Support Position at (Name of the Organization). I noticed your Ad on (Date) in the _______ portal for the vacant position.

While working at (Name of the Previous Employer) for over ___ years in the IT Help Desk Support position, I was serving as the first point of contact for customers seeking technical assistance over the phone/email. Performing remote troubleshooting through diagnostic techniques, and providing best solutions to the customers. Through my experience, I developed strong communication and organizational skills by interacting with the customers. I was always able to meet the delivery deadline, and strongly believed in working as a team player.

I would highly appreciate an opportunity to work for your esteemed organization. I believe strong communication and organizational skills make me a great candidate for the position. I am enclosing herewith my resume for your perusal and kind consideration.

Thank you for your time. I look forward to speaking with you soon.


(Name of the Candidate)

Enclosure: Resume