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Complaint Letter to Restaurant Manager about Poor Service

Every customer has a right to be well treated by the service provider. If it does not happen because of the bad service by any of the staff of the service provider, then the customer has a right to lodge a formal written complaint to the service provider.

letter to restaurant manager for poor service
When a customer faces a bad experience at a restaurant, generally, he confronts the manager present at the restaurant. However, you can also submit a written complaint to the senior manager or the owner, and keep a copy acknowledged by them for future reference.

Here is a sample of a complaint letter to the restaurant manager from a customer writing in detail about his bad experience at the restaurant.


Date: _________

The Manager
_________ Restaurant

Reg.: Our bad experience in your restaurant on (Date).


I had reserved a table for (Number) for (Date), (Time) for my family. Your staff confirmed it to me. However, when we arrived on time - to our disbelief, all seats were full. We had to wait quite annoyingly for ___ minutes at the reception counter.

Finally, when we got to the table. The staff took some time to have the table cleaned. We ordered some dishes. They arrived late. Most of them were not of great taste except _____, which was all right. The (Dish) was so awful. We reported it to the waiter. He was not cordial enough, in fact, quite rude and unprofessional.

I have gone to several restaurants in different cities in the past. Sometimes, the services are excellent and sometimes, they are not so great. However, this is the first time I have experienced such an overall bad experience, which forced me to pen down the whole thing for your attention.

I am not asking for any refund. I truly hope that you will make genuine efforts to upgrade your services for a much better experience by the customers.


(Name of the Customer)
Address: ___________
Mob. ________