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Intimation Letter to Customers about Closure of Branch Office

It is important to inform your customers about the permanent closure of any of the branches of your business so that no customers come to the branch after its closure and return disappointed.

sample letter of branch closure
It is also vital to inform your customers the details of the alternate branch where they can go in place of the closed down branch so that your business does not go down significantly and your customers remain intact with you.

Here is a sample letter to the customers announcing closure of a branch office of your business. Please modify the details as needed in your case.


Date: ________

(Name of the Customer)
(Complete Address)

Reg.: Closure of branch office.

Dear Sir/Madam,

Greetings of the day!

Thank you for being our valued customer. We are grateful for your continued patronage, and the faith and confidence you have put on our services and us. We hope that we will continue to meet your expectations.

Please be advised that the following branch of our organization is closing down effective from (Date):
Branch name: ________, at (Full Address).

Our management committee took this decision after careful analysis. We apologize for the inconvenience that this may have caused.

We will continue to provide our services at our other branches at (Location), (Location), and (Location).

Please feel free to contact us at phone: __________ and email: ______________ in case you have any queries in this regard. We will be happy to assist you.

Thank you again for your support and cooperation. We look forward to your continued association.

Wishing you all the best in your ventures.

Yours faithfully,

(Name of the Officer)
(Name of the Organization)