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Apology Letter to Customer for Wrong Order Delivery (Sample)

A staff member may erroneously process a customer's order. This may happen because of negligence of the staff member or a technical error in the software wherein the order is inputted.

apologize letter to customer for wrong order delivery
It is important that an apology note is sent to the customer for wrongful processing of the order, and the correctly ordered goods need to be delivered. Some organizations provide gift coupons to make it up to such customers for the inconvenience.

Here is an example of such an apology letter to the customer for wrong delivery of order. Please modify it as needed.


Date: ________

(Name of the Customer)
Mob. ________

Reg.: Your order by invoice no. ______ dated ________.

Hello Mr./Ms. ________,

We sincerely apologize for an error in processing your order vide bill number __________ dated _________.

After receiving your complaint, we investigated the issue and found that due a technical problem the order and its delivery were wrongly processed. However, we have taken necessary action on it. We are sending herewith the products ordered by you.

For the inconvenience caused to you, we have enclosed a gift voucher which can be used at any of our stores or at our online portal at www. ________.

Once again we would like to apologize to you for the inconvenience caused to you.

Thank you for your understanding and cooperation!

Yours faithfully,

(Name of the Employee)

Enclosure: Gift voucher.