Complaint Letter to the Taxi Company against a Cab Driver

Most of the cab companies have a dedicated customer care phone number or email id, where you can phone or email to complain about the incident that caused you to take action against the taxi driver.

It would be better if you do not delay intimating this issue. You should try to inform the cab company instantly after getting off from the taxi, or at least within a few hours. So that the company can immediately investigate the matter and take action on the driver.

If you want to lodge a written complaint to the cab company, you can refer to the following template. According to your situation, you can add more details to the letter.

TEMPLATE

Date: .............

To

Name of the Taxi Company

Office Address

Tel. ..............

Reg: Complaint against a cab driver for misconduct.

Sir/Madam,

I am writing this letter to convey my disappointment about a recent unpleasant experience that I have had with one of your cab drivers during a trip.

On (Date) at around (Time), I had booked a cab of your company on your app/website/over the phone. I was to be picked up at (location) and dropped at (location). The driver arrived late, and did not apologize for that. While I was in the taxi, he started playing some loud music. Even after complaining, he did not stop nor lowered the sound. When I complained about his attitude and advised him to behave professionally, he started shouting at me with abusive language.

Therefore, I would like to seek your kind attention to this matter so that you can take appropriate action against such an unprofessional cab driver. As a loyal customer, I expect your company to be vigilant on such matters so that customers like me do not face such harassing situations in the future.

Yours faithfully,

Signature

Name of the Complainant

House Address

Mob. ...................

Email: ..........................